Question 1

Who are you?

Accepted Answer

We are a leading home care provider that have been providing the highest-quality personalised care for people in their own homes and community for over 15 years.

Question 2

Why choose you?

Accepted Answer

Since being formed in 2010, we have grown to become one of the largest care providers in the areas we operate. As well as being available to self-funding clients,  we are trusted by various local authorities and NHS Trusts to deliver directly commissioned care to those who need it most.

What sets us apart from other providers is our personalised approach. We really take an interest in what you want to achieve and will tailor our support so that it works best for you. We know that everyone is different, and that is why we will make your care plan bespoke to you. Unlike a lot of providers which operate as franchises, we are proudly independent and have a strong presence in the communities we serve.

Our friendly team of companions have a genuine passion for supporting our clients and helping you to achieve your goals, whether that is helping with getting you ready for the day or simply wanting some company to enjoy a cuppa with!

Question 3

Is home based care right for me?

Accepted Answer

We are firm believers that happiness starts at home and we aim to keep you there! We can help you to continue leading an independent and fulfilled life in your home, whilst being able to keep you attached to your community.

We know the distress that can be caused both financially and socially when faced with the prospect of moving into a residential care home. With our help, you can continue to live in familiar surroundings and live the life you want.

Question 4

What care services do you provide?

Accepted Answer

We provide a range of domiciliary care services that are personalised to suit – from helping with household tasks or companionship, to assisting with personal care and getting you out into the community.

We offer a highly flexible service to help you achieve your goals - you just need to tell our team how we can help you!

Question 5

How do you choose your companions and will they be right for me?

Accepted Answer

Our care team of companions are all employed directly by us and DBS checked - so you can trust that you are in safe hands!

We conduct a rigorous selection process to ensure we only hire the most compassionate and reliable companions to deliver your care.

When setting up your support plan we will try to always make sure that we match you with the right companions that share your interests, as well as being able to meet your needs. We will continue to review with you how your support is going and make sure that you are getting the most from our companions.

Depending on the type and amount of care you need, we will typically place you with a small group of companions to ensure consistency and continuity in your care.

We require our companions to undertake a significant training program before and during their companion career. You can therefore be assured that our companions are highly skilled and continuously developing their abilities.

Question 6

How much does your care cost and how do I pay?

Accepted Answer

We are able to offer very competitive rates and various visit times. Unlike a lot of care providers, we are able to offer 30 minute visits and we don't require you to have a minimum number of hours of support with us each week. Please speak with a member of our team for more information on prices and support times.

There are a number of options when it comes to paying for care. Our services are available to those wanting to self-fund, those who are funded by the NHS and those who are directly commissioned by a local authority. Our team is happy to discuss funding options with you when you make an enquiry.

Question 7

Will you complete an assessment of me and my care needs before my support begins?

Accepted Answer

After we have spoken with you and taken some initial details over the phone, we will arrange a convenient time to come and see you to further establish what your support you need and put together a plan of how we can achieve it.

We offer this care assessment free of charge and see it as a great way for us both to get to know each other a little better.

Call now: 01483 983711

Care You Can Trust. Companionship You'll Treasure.

Caring for Surrey, Hampshire and West Sussex since 2010

FAQ

Call now: 01483 983711

Care You Can Trust. Companionship You'll Treasure. Caring for Surrey, Hampshire and West Sussex since 2010

FAQ

Care You Can Trust. Companionship You'll Treasure.

Caring for Surrey, Hampshire and West Sussex since 2010